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Returns and Exchanges

Returns

How nice is it to try lingerie on in the comfort of your home? We understand that you are shopping online and it may not suit you or fit like you'd imagine. We want you to love your new intimates!

For those reasons we offer a 30 day returns policy on all purchases (excluding final sale and gift cards).

If you wish to return an item please click here to start your return.

Our returns address is in Sydney, Australia.

Conditions of Return

* Finding Rosie must receive the return within 30 days of your order date.

* The lingerie or sleepwear you return must be in the original condition. That includes tags attached, and no signs of being worn, altered or washed because that won't qualify for a refund and will be returned to you.

* Any items purchased for final sale will not be eligible for a refund.

* We suggest that goods are tracked when they are returned. Finding Rosie Pty. Limited does not hold any responsibility for goods which are lost or damaged in transit.

* Gift cards are non-refundable. If you return goods that were purchased with gift card credit, your refund will be processed onto a gift card.

Exchanges

If you would like to swap your purchase for a different size or option, we'd love to help you with an exchange. Please email info@findingrosie.com or reply to your order confirmation email, and advise us of your request for an exchange and we will confirm if the item is available. If so, we can hold the exchange item for 10 days in order for you to return your item.

Please note the following conditions for an exchange:

* The goods must be returned in the original condition. Please note any goods sent back without tags will not be accepted. Goods that are returned with any signs of being worn, altered or washed will not be accepted and immediately returned.

* Any items purchased for final sale will not be eligible for an exchange.

* If you are swapping for a different item, not size there may be an adjustment to the price (more or less) so we will give you a credit note to put towards this purchase.

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